Dialer Solution

Services

REAL-TIME MONITORING

Manage your call flows in real time by viewing calls in queue, so that you can increase or decrease the number of agents to optimize queue wait time.

WEB PORTAL AND REPORTING

Bigtime Projects Services provides numerous electrical repair services to customers who prefer not to take on electrical repairs themselves. Sometimes, homes experience minor electrical problems that are troubling and time consuming, often requiring home repair professional to correct.

Instead of contracting an expensive electrician for a minor problem, you can call a Bigtime Projects. Our electrician technicians have a diverse knowledge of home repairs, and they can usually fix smaller electrical problems that many homeowners would rather not address on their own.

TIME OF DAY ROUTING -

Never miss a call whether during office hours or not. Multiple routing choices for office hours and non- office hours such as VoIP Extensions, Mobile or Landline, Office PBX or Dialer, Voicemail etc.

Time of Day (TOD) routing is a very powerful call routing feature that can be used to ensure that every call is properly routed to an appropriate extension no matter what time it arrives. TOD routing can be used in a variety of ways that will increase your efficiency and customer satisfaction. The main function of TOD routing is its ability to transfer, forward or route incoming calls to specific phones depending on what time and day of the week it is

For instance, say you work in the office from 5am-5pm. During these hours, you can have all your calls delivered to your work phone. After these hours, you can set the Time of Day Routing feature to deliver your calls to your personal cell phone. This gives you ultimate flexibility so you’ll never miss an important work call. During weekends you could divert all calls to a custom recording and then voicemail. Your customers perceive a better customer service experience because it ensures that they’ll be connected to an available agent when they call.

Dialer Solution

Never miss a call whether during office hours or not. Multiple routing choices for office hours and non- office hours such as VoIP Extensions, Mobile or Landline, Office PBX or Dialer, Voicemail etc.

Time of Day (TOD) routing is a very powerful call routing feature that can be used to ensure that every call is properly routed to an appropriate extension no matter what time it arrives. TOD routing can be used in a variety of ways that will increase your efficiency and customer satisfaction. The main function of TOD routing is its ability to transfer, forward or route incoming calls to specific phones depending on what time and day of the week it is

For instance, say you work in the office from 5am-5pm. During these hours, you can have all your calls delivered to your work phone. After these hours, you can set the Time of Day Routing feature to deliver your calls to your personal cell phone. This gives you ultimate flexibility so you’ll never miss an important work call. During weekends you could divert all calls to a custom recording and then voicemail.